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Mercedes-Benz Introduces Customer-Focused Express Service

24 Mar 2015
Mercedes-Benz in Oman has launched the first of its kind, Express Service. Express Service has been crafted to enhance the customer experience by offering customers a faster way to service their car.


Express service

Superior Service from Start to Finish. Mercedes-Benz Introduces Customer-Focused Express Service.


Muscat – Setting a new benchmark in servicing standards, Zawawi Trading Company, the Authorized General Distributor for Mercedes-Benz in Oman, has launched its first of its kind Express Service.  A forward-looking, customer focused concept specially created by Mercedes-Benz, the Express Service has been crafted around four key components: a single-focus and expert service team; faster service; a highly flexible customer service; and the leveraging of technology to enhance the customer experience.

“Our bespoke Express Service raises the bar for automotive customer care in Oman,” explained Clive Hammond, CEO of Zawawi Trading Company-Automotive, Authorized General Distributor for Mercedes-Benz in Oman.

“Underpinned by Mercedes-Benz engineering excellence, all aspects of the Express Service are very much a response to today’s increasingly demanding lifestyle and are fully in line with the Mercedes-Benz 2020 vision of Best Customer Experience. At Mercedes-Benz we constantly strive not just meet, but exceed, the expectations of our sophisticated customers and deliver a highly individual and professional level of care.”

At the core of the Express Service is a dedicated team of highly skilled Mercedes-Benz trained technicians who work solely on service job cards to maintain optimum performance, comfort and safety in all vehicles. The unique focus of the team ensures that services are now completed more quickly than ever.

Recognising today’s busy way of life with its multiple demands, the Express Service offers a range of flexible options. Vehicle owners can schedule an appointment and technicians will be ready and waiting to service the vehicle on the day and at the time of the customer’s choice. For those who are unable to predict when they will be able to come for service, vehicles can be dropped off without appointment.

Mercedes-Benz is defined by its continuous innovation and the ground-breaking Express Service Interactive Reception, which harnesses technology to enhance the customer experience, is its latest achievement. In the comfort of the reception area, customers who have availed of the option of waiting appointments, are kept fully informed on the progress of their service, have a visual link to their vehicle and can select maintenance options from online information - making the service experience extremely convenient and completely individual.

The new Express Service also offers pre-booked drop-off home for those customers who do not wish to wait. Completing this personalized experience and because Mercedes-Benz values and appreciates its relationship with its customers, a complimentary gift has been arranged for all users of its Express Service.